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Returns & Exchanges | Flipside Gaming Store :root { –primary-dark: #1a1f2e; –primary-accent: #c41e3a; –secondary-accent: #2a4d8f; –text-light: #f0f2f5; –text-muted: #a0aec0; –card-bg: #252a3a; –border-color: #3a4256; –success-color: #10b981; –warning-color: #f59e0b; } body { font-family: ‘Segoe UI’, Tahoma, Geneva, Verdana, sans-serif; line-height: 1.6; color: var(–text-light); background-color: var(–primary-dark); margin: 0; padding: 20px; max-width: 1200px; margin: 0 auto; } header { border-bottom: 2px solid var(–primary-accent); padding-bottom: 20px; margin-bottom: 30px; position: relative; } .store-brand { display: flex; align-items: center; gap: 15px; margin-bottom: 10px; } .store-brand h1 { margin: 0; color: var(–text-light); font-size: 2.2rem; letter-spacing: 1px; } .tagline { color: var(–primary-accent); font-style: italic; font-weight: 600; margin-top: 5px; } .tactical-note { background-color: rgba(42, 77, 143, 0.2); border-left: 4px solid var(–secondary-accent); padding: 15px; margin: 25px 0; border-radius: 0 4px 4px 0; } .warning-note { background-color: rgba(196, 30, 58, 0.1); border-left: 4px solid var(–primary-accent); padding: 15px; margin: 25px 0; border-radius: 0 4px 4px 0; } h2 { color: var(–primary-accent); border-bottom: 1px solid var(–border-color); padding-bottom: 8px; margin-top: 35px; } h3 { color: var(–secondary-accent); margin-top: 25px; } .section { background-color: var(–card-bg); padding: 20px; border-radius: 6px; margin-bottom: 25px; border: 1px solid var(–border-color); } .process-step { display: flex; align-items: flex-start; margin-bottom: 20px; padding-bottom: 20px; border-bottom: 1px dashed var(–border-color); } .step-number { background-color: var(–primary-accent); color: white; width: 32px; height: 32px; border-radius: 50%; display: flex; align-items: center; justify-content: center; font-weight: bold; margin-right: 15px; flex-shrink: 0; } .step-content { flex: 1; } ul { padding-left: 20px; } li { margin-bottom: 8px; } .template-box { background-color: rgba(42, 77, 143, 0.1); border: 1px solid var(–secondary-accent); padding: 25px; border-radius: 6px; margin: 25px 0; font-family: monospace; white-space: pre-wrap; line-height: 1.8; } .non-returnable-item { display: inline-block; background-color: rgba(196, 30, 58, 0.1); border: 1px solid rgba(196, 30, 58, 0.3); padding: 5px 12px; border-radius: 4px; margin: 5px; font-size: 0.9rem; } .contact-info { background-color: rgba(42, 77, 143, 0.1); padding: 20px; border-radius: 6px; margin-top: 30px; border: 1px solid var(–border-color); } footer { margin-top: 40px; padding-top: 20px; border-top: 1px solid var(–border-color); text-align: center; color: var(–text-muted); font-size: 0.9rem; } .policy-nav { display: flex; flex-wrap: wrap; gap: 10px; margin: 20px 0; } .policy-nav a { color: var(–secondary-accent); text-decoration: none; padding: 5px 10px; border: 1px solid var(–border-color); border-radius: 4px; transition: all 0.3s; } .policy-nav a:hover { background-color: rgba(42, 77, 143, 0.2); border-color: var(–secondary-accent); } @media (max-width: 768px) { body { padding: 15px; } .store-brand h1 { font-size: 1.8rem; } .section { padding: 15px; } .process-step { flex-direction: column; } .step-number { margin-bottom: 10px; } }

Commander’s Briefing: Our Returns & Exchanges Protocol

At Flipside Gaming Store, we understand that even the most carefully planned acquisition might require tactical adjustment. Whether a Gundam kit arrived with unexpected battle damage, a board game component needs reinforcement, or you’ve simply changed your strategic approach, our Returns & Exchanges protocol is designed with the collector’s precision in mind.

Field Intelligence: This policy applies to all purchases made through flipsidecard.com from our Global Delivery Hub in Jersey City. By engaging with our store, you acknowledge and agree to these terms.

Return & Exchange Policy: The Rules of Engagement

Eligibility Window

You have 15 calendar days from the date of delivery to initiate a return or exchange request. This window allows sufficient time for inspection while ensuring inventory can be effectively redeployed.

Condition Requirements

To qualify for return or exchange, items must meet the following conditions:

  • Original Packaging: All items must be returned in their original, unopened packaging—treat the box with the same care we apply when hand-packing your order.
  • Complete Components: For Bandai Model Kits, Games Workshop products, and board games, all sprues, components, manuals, and accessories must be present and undamaged.
  • Factory Seals: Trading cards, sealed booster packs, and collectibles must have intact factory seals.
  • No Assembly: Model kits and miniatures that have been assembled, painted, or modified cannot be returned.
  • Proof of Purchase: Include your original order number or packing slip with the return.
Critical Note: Return shipping costs are the responsibility of the commander (customer) unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service for your protection.

Tactical Process: Executing Your Return or Exchange

1

Initiate Contact with HQ

Within 15 days of delivery, send a transmission (email) to [email protected] with the subject line “Return/Exchange Request – Order #[Your Order Number]”. Use the template provided in the next section to ensure all necessary intelligence is included.

2

Receive Your RMA Authorization

Our support team will review your request within 2 business days. If approved, you’ll receive a Return Merchandise Authorization (RMA) number and detailed instructions for shipping the item(s) back to our Jersey City HQ.

Important: Do not ship items without an RMA number—unauthorized returns cannot be processed.

3

Strategic Packaging & Deployment

Package the item securely in its original packaging, then place it inside a shipping box with adequate protection. Include:

  • The RMA number clearly visible on the outside of the box
  • Your original packing slip or order printout
  • A brief note explaining the reason for return

Ship to our command center: Flipside Gaming Store, 3270 Central Avenue, Jersey City, NJ 07304, USA

4

Inspection & Processing

Upon arrival at our HQ, our quality control team will inspect the returned items (typically within 3-5 business days of receipt). You will receive notification once the inspection is complete and your return or exchange is being processed.

5

Mission Completion

For exchanges: Your replacement item will be shipped using your original shipping method (or an upgraded method if the return was due to our error).

For returns: Your refund will be initiated according to the schedule in the “Funds Recovery” section below.

Transmission Template: Standard Return/Exchange Request

Copy and paste this template into your email to [email protected], filling in the bracketed information:

Subject: Return/Exchange Request – Order #[Your Order Number] — FLIPSIDE GAMING STORE – RETURN/EXCHANGE REQUEST TRANSMISSION — Commander’s Identification: – Full Name: [Your Full Name] – Order Number: [Your Order Number] – Date of Delivery: [Date You Received the Order] Item Intelligence: – Product Name: [Exact Product Name from Your Order] – SKU/Product Code: [If Available] – Quantity Being Returned: [Number] Request Type: – [ ] Return for Refund – [ ] Exchange for Different Item (Specify Below) – [ ] Exchange for Store Credit If Exchange, Desired Replacement: – Product Name: [If Known] – Alternative Preference: [If Your First Choice is Unavailable] Reason for Return/Exchange (Please Select): – [ ] Defective/Damaged Item – [ ] Wrong Item Received – [ ] Changed Strategic Approach (No Longer Needed) – [ ] Item Not as Described – [ ] Other: [Brief Explanation] Additional Intelligence: [Any relevant details about the item’s condition, specific issues, or special requests] Deployment Confirmation: – I confirm the item is in its original packaging with all components – I understand I am responsible for return shipping costs unless the return is due to store error – I have read and agree to the Returns & Exchanges policy on flipsidecard.com — END TRANSMISSION —

Funds Recovery: Refund Timeline & Methods

Refund Processing Timeline

  • Inspection Period: 3-5 business days after we receive your return at our Jersey City facility.
  • Refund Initiation: Within 2 business days after approval of your return.
  • Funds Appearance: 5-10 business days for the refund to appear in your original payment method, depending on your financial institution’s processing time.

Refund Methods

Refunds are issued to the original payment method used for the purchase:

  • Credit/Debit Cards (Visa, MasterCard, JCB): Refunded directly to your card.
  • PayPal: Refunded to your PayPal account.
  • Store Credit: If requested, issued immediately as Flipside Gaming Store credit for future tactical acquisitions.
Note on Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error. For exchanges, we cover the shipping cost of the replacement item.

Restricted Items: Non-Returnable Inventory

Based on the nature of our curated collection and to maintain quality for our global community of hobbyists, the following items cannot be returned or exchanged unless defective or incorrectly shipped:

Opened Trading Card Packs/Boxes Digital Products/Codes Assembled/Painted Miniatures Personalized/Custom Items Opened Hobby Supplies Final Sale/Clearance Items

Special Considerations for Our Product Lines

  • Trading Cards: Due to the random nature of card distribution, sealed products cannot be returned if opened. Only factory-sealed, unopened products in original condition may be returned.
  • Model Kits (Bandai/Gundam): Kits with broken factory seals or any assembly cannot be returned. Only kits with intact seals and all components in original packaging are eligible.
  • Miniature Games (Games Workshop): Miniatures that have been removed from sprues, assembled, primed, or painted cannot be returned.
  • Table Top RPGs: Books with removed shrink wrap or visible use cannot be returned unless defective.
  • Hobby Supplies: Opened paints, tools, or consumable supplies cannot be returned for hygiene and quality reasons.
Defective Items Exception: If you receive a genuinely defective product (missing components, manufacturing defects, damaged during shipping due to inadequate packaging), contact us immediately. We will arrange a replacement or refund, including return shipping costs.

Contact Headquarters

For questions about our Returns & Exchanges protocol or to initiate a return:

Transmission Channel: [email protected]

Response Time: