Shipping Policy

Phase 1: Strategic Deployment (Shipping)

Every order is a mission. From our Global Delivery Hub in Jersey City, we deploy your carefully curated hobby supplies, games, and models with precision and care.

Order Processing & Intelligence

• Processing Time: 1-2 business days from order confirmation. During high-volume campaigns (new releases, holidays), processing may extend by 1-2 days.
• Deployment Confirmation: Once your order ships, you will receive a transmission (email) with tracking intelligence and a link to monitor your package’s progress.
• Operational Area: We deploy globally. Exclusions apply to certain remote regions in Asia and other specified territories.

Deployment Methods (Shipping Options)

Choose the deployment speed that matches your strategic timeline:

Phase 2: Returns & Exchanges Protocol

Even the best-laid plans may need adjustment. Our returns process is designed with the collector’s precision in mind.

Eligibility & Rules of Engagement

• Mission Window: You have 15 calendar days from the date of delivery to initiate a return or exchange request.
• Condition Requirements:
  • Items must be in original, unopened packaging.
  • All components, sprues, manuals, and accessories must be present and undamaged.
  • Factory seals on trading cards, collectibles, and sealed products must be intact.
  • No assembly, painting, or modification is permitted on model kits or miniatures for returns.
  • Include your original order number or packing slip.
• Cost of Retrieval: Return shipping costs are the responsibility of the commander (customer) unless the return is due to our error (e.g., wrong or defective item). We recommend using a trackable shipping service.

Tactical Process: 5-Step Retrieval

Funds Recovery: Refund Timeline & Methods

• Inspection & Approval: 3-5 business days after we receive your return.
• Refund Initiation: Within 2 business days after approval.
• Funds Appearance: 5-10 business days for the refund to appear in your original payment method, depending on your financial institution’s processing time.

Refund Methods: Issued to the original payment method. Visa MasterCard JCB PayPal Store Credit

Note on Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error. For exchanges, we cover the shipping cost of the replacement.

Phase 3: Restricted Items (Non-Returnable Inventory)

To maintain quality and fairness for our global community of hobbyists, certain items cannot be returned or exchanged unless they are defective or incorrectly shipped.

Opened Trading Card Packs/Boxes Digital Products/Codes Assembled/Painted Miniatures Opened Hobby Supplies (Paints, Tools) Personalized/Custom Items Final Sale/Clearance Items

Product-Line Specific Directives

• Trading Cards: Due to random distribution, sealed products cannot be returned if opened. Only factory-sealed, unopened products are eligible.
• Model Kits (Bandai/Gundam): Kits with broken seals or any assembly cannot be returned. Intact seals and original packaging are required.
• Miniature Games (Games Workshop): Miniatures removed from sprues, assembled, primed, or painted cannot be returned.
• Table Top RPGs: Books with removed shrink wrap or visible use cannot be returned unless defective.
• Hobby Supplies: Opened paints, tools, or consumables cannot be returned for hygiene and quality assurance.

Defective Items Exception: If you receive a genuinely defective product (missing parts, manufacturing flaws, damage from inadequate packaging), contact us immediately. We will arrange a replacement or refund, including return shipping.